Trade Terms & Conditions

By placing an order with L&M Home via this website or any other means, you are agreeing to our Trade Account Terms and Conditions.

L&M Home reserve the right to alter the Trade Account Terms and Conditions at any time and to cease trade if our Terms and Conditions are not adhered to.

Applying for a Trade Account

• All account applications must be submitted by online form via the L&M Home website.
• All applications are individually assessed to determine suitability using the information provided on the application and can take up to 5 business days to complete under normal circumstances.
• Trade applications are open to partners in design, styling and real estate for assessment.
• Trade discount is 30% off RRP (excluding Bedheads, Archive Sale, Towel Sets, Non L&M Home branded products, and delivery charges).
• Trade customers do not qualify for any free shipping offers.
• New Trade Accounts commence on proforma status.

Managing Your Approved Account

• Account details must be kept up to date at all times. It is the responsibility of the Account Holder to notify L&M Home by email of any changes to: address, additional trading locations, trading name, business type changes and any other business details that may affect account eligibility.
• Change to business ownership must be emailed to sales@lmhome.com.au. If reapproved, new owners will commence on Proforma status.
• L&M Home reserve the right to terminate approved accounts due to a lapse in trade activity. Reactivation of terminated accounts are subject to reassessment. 
• Trade Account holders are eligible to transition to a Wholesale Account once orders totalling $6,000 (excluding GST and delivery charges) have been reached and paid for within a twelve month period.
• Transition to a Wholesale Account from Trade Account is at L&M Home's discretion, please contact your Account Manager if you meet the required criteria.

Proforma Account Holders

• If you are a Proforma Account Holder, full payment of order and freight is required prior to dispatch of any stocked or back ordered products.
• Proforma Account Holders are eligible to apply for a for a 30-Day Account once orders totalling $5,000 (excluding GST and delivery charges) have been reached and paid for within a six month period.
• Transition to a 30-Day Account is at L&M Home's discretion, please contact your Account Manager if you meet the required criteria.

30 Day Account Holders

• If you are a 30-Day Account Holder and have not settled your account in over 60 days, your Account will be placed on Stop Credit and no orders will be processed or dispatched until the overdue balance is settled.
• Stock remains the property of L&M Home until paid in full.
• Collection and legal costs incurred by L&M Home related to collection or recovery of any unpaid debt will be paid by the customer.

Ordering and Fees

• Orders can be placed via email or phone call with your Account Manager.
• Order minimums: All orders under $200 (excluding GST and delivery charges) will incur an Administration fee of $20 (excluding GST), removal of this fee is entirely at the discretion of L&M Home.
• Orders valued over $1,000 (excluding GST and delivery charges) are eligible for an additional 5% discount
• Urgent order fee: A rush packing fee of $50.00 (excluding GST) will apply to orders requiring immediate dispatch – this will guarantee same day dispatch if the order is paid before midday (AEST) or next day dispatch if paid after midday (AEST). Please note this will NOT speed up delivery time once the order is with the courier, all trade orders are dispatched on the same Startrack Road Express service.

Shipping and Returns

For full details of L&M Home's Shipping and Returns policies please visit the Trade Shipping & Returns page here.

Promotions, Offers and Sale

We may from time to time offer promotional offers on purchases made through the Website. All offers and promotions are at L&M Home's sole discretion and are subject to variation or withdrawal without notice. Offers or promotions cannot be applied to previously ordered items. Offers with a spend threshold always exclude delivery charges. Sale items are not available for reserve. Returns are not available on permanent sale items. When purchasing two items as part of a 'buy one get one for free' offer the cheapest item is free. All sale items are subject to availability at time of order.

Shipping Limitations

When an order is placed, it will be shipped to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on the Website. All purchases from the Website are made pursuant to a shipment contract. As a result, risk of loss and title for items purchased from the Website pass to you upon delivery of the items to the carrier. You are responsible for filing any claims with carriers for damaged and/or lost shipments.

Responsibility for Customs, Import Duties & Clearance Fees

For orders placed outside of Australia, please note that you are responsible for any customs and import duties and clearance fees (where applicable) in your own country. Check the duties and clearance fees with your local authorities.

Products, Content and Specifications

All features, content, specifications, products and prices of products and services described or depicted on the Website are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. We make all reasonable efforts to accurately display the attributes of our products, including the applicable colours; however, the actual colour you see will depend on your computer system and we cannot guarantee that your computer will accurately display such colours. The inclusion of any products or services in the Website at a particular time does not imply or warrant that these products or services will be available at any time. It is your responsibility to ascertain and obey all applicable local, state, federal and international laws (including minimum age requirements) in regard to the possession, use and sale of any item purchased from the Website.

Accuracy of Information

L&M Home and its affiliated companies attempt to ensure that information on the Website is complete, accurate and current. Despite our efforts, the information on the Website may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy or recentness of any information on the Website. For example, products included on the Website may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on the Website. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by e-mail, the receipt of an e-mail order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.

Rights in Materials

The Website design and all text, graphics, information, content, and other material displayed on or that can be downloaded from this Website (the Materials) are either the property of, or used with permission by, L&M Home and are protected by copyright, trademark and other laws and may not be used except as permitted in these Terms of Use or with the prior written permission of the owner of such material. You may not modify the information or materials located on this Website in any way or reproduce or publicly display, perform, or distribute or otherwise use any such materials for any public or commercial purpose. Nothing contained on the Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any of the Materials. Any unauthorised use of any such information or materials may violate copyright laws, trademark laws, laws of privacy and publicity, and other laws and regulations.

Trademarks

Except as otherwise expressly stated on the Website, all trademarks, trade names, trade dress, service marks and logos used or displayed on this Website are registered and unregistered trademarks, trade names, trade dress, service marks and logos (Intellectual Property) of L&M Home, and L&M Home is a licensed user of all Intellectual Property. Nothing contained on this Website grants or should be construed as granting, by implication, estoppel, or otherwise, any license or right to use any Intellectual Property without the written permission of the owner.

Linking to this Web Site

Creating or maintaining any link from another website to any page on this Website without L&M Home's prior written permission is prohibited. Running or displaying this Website or any material displayed on this Website in frames or through similar means on another website without L&M Home's prior written permission is prohibited. Any permitted links to this Website must comply will all applicable laws, rule and regulations.

Third Party Links

From time to time, this Website may contain links to websites that are not owned, operated or controlled by L&M Home or its affiliates. All such links are provided solely as a convenience to you. If you use these links, you will leave this Website. Neither L&M Home nor any of its affiliates are responsible for any content, materials or other information located on or accessible from any other website. L&M Home nor any of its affiliates endorse, guarantee, or make any representations or warranties regarding any other website, or any content, materials or other information located or accessible from such websites, or the results that you may obtain from using such websites. If you decide to access any other website linked to or from this Website, you do so entirely at your own risk.

Inappropriate Material

You are prohibited from posting or transmitting any unlawful, threatening, defamatory, libellous  obscene, pornographic or profane material, or any virus, worm, time bomb, Trojan horse, automated device, spider, crawler, bot or routine that can collect unauthorised information or interfere with or disrupt the operations of the Website, or any material that could constitute or encourage conduct that would be considered a criminal offence or give rise to civil liability, or otherwise violate any law. In addition to any remedies that L&M Home or its affiliates may have at law or in equity, if L&M Home or its affiliates reasonably determine that you have violated or are likely to violate the foregoing prohibitions, L&M Home may take any action it reasonably deems necessary to cure or prevent the violation, including without limitation, the immediate removal from this Website of the related materials. L&M Home, its affiliates or its service providers will fully cooperate with any law enforcement authorities or court order or subpoena requesting or directing L&M Home, its affiliates or its service providers to disclose the identity of anyone posting such materials.

User Information

Other than personally identifiable information, which is subject to the terms of the Website's Privacy Policy, any material, information, suggestions, ideas, concepts, know-how, techniques, questions, comments or other communication you transmit or post to this Website in any manner (User Communications) is and will be considered non-confidential and non-proprietary. L&M Home, its affiliates and/or their designees may use any or all User Communications for any purpose whatsoever, including, without limitation, reproduction, transmission, disclosure, publication, broadcast, development, manufacturing and/or marketing in any manner whatsoever for any or all commercial or non-commercial purposes. L&M Home may, but is not obligated to, monitor or review any User Communications. L&M Home shall have no obligations to use, return, review, or respond to any User Communications. L&M Home will have no liability related to the content of any such User Communications, whether or not arising under the laws of copyright, libel, privacy, obscenity, or otherwise. L&M Home retains the right to remove any or all User Communications that includes any material L&M Home deems inappropriate or unacceptable.

Indemnification

You agree to indemnify and hold harmless L&M Home, its affiliates and their service providers, and their respective officers, directors, employees, shareholders, licensees, franchisees, affiliates, agents, successors, assigns, retail partners, or any other party involved in the creation, production or transmission of the Website from and against any claims, damages, judgments, expenses, fees, or costs asserted against any of them based upon your use of the Website, or the services provided in relation to the Website, any damage to your computer, telecommunication equipment or other property allegedly arising from access to, use of, or browsing the Website or your downloading of any materials, from the Website.

Revisions to these Terms of Use

L&M Home may revise these Terms of Use at any time and from time to time by updating this posting. You should visit this page from time to time to review the then current Terms of Use because they are binding on you. Certain provisions of these Terms of Use may be superseded by expressly designated legal notices or terms located on particular pages at this Website. In the event of any conflict between these Terms of Use and any legal notices or terms located elsewhere on the Website, these Terms of Use will control.

Termination

You are personally liable for any orders that you place or charges that you incur prior to termination. You or we may suspend or terminate your account or your use of this Website at any time, for any reason or for no reason. We reserve the right to change, suspend, or discontinue all or any aspect of this Website at any time without notice.

Limitations of Liability

L&M Home, its affiliates and their service providers do not assume any responsibility, and shall not be liable for, any damages to, or viruses that may infect, your computer, telecommunication equipment, or other property caused by or arising from your access to, use of, or browsing this Website or your downloading of any materials, from this Website.

IN NO EVENT WILL L&M HOME, IT'S AFFILIATES OR THEIR SERVICE PROVIDERS, OR THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, SHAREHOLDERS, AFFILIATES, AGENTS, SUCCESSORS, ASSIGNS, RETAIL PARTNERS NOR ANY PARTY INVOLVED IN THE CREATION, PRODUCTION OR TRANSMISSION OF THIS WEBSITE BE LIABLE TO ANY PARTY FOR ANY INDIRECT, SPECIAL, PUNITIVE, INCIDENTAL OR CONSEQUENTIAL DAMAGES (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE, INABILITY TO USE, OR THE RESULTS OF USE OF THIS WEBSITE, ANY WEBSITES LINKED TO THIS WEBSITE, OR THE MATERIALS, INFORMATION OR SERVICES CONTAINED AT ANY OR ALL SUCH WEBSITES, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING LIMITATIONS OF LIABILITY DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS. IN THE EVENT OF ANY PROBLEM WITH THIS WEBSITE OR ANY CONTENT, YOU AGREE THAT YOUR SOLE REMEDY IS TO CEASE USING THIS WEBSITE.

Disclaimer

YOUR USE OF THIS WEBSITE IS AT YOUR RISK. THE MATERIALS AND SERVICES PROVIDED IN CONNECTION WITH THIS WEB SITE ARE PROVIDED, AS IS, WITHOUT ANY WARRANTIES OF ANY KIND INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT OF INTELLECTUAL PROPERTY. NEITHER LINEN & MOORE NOR ANY OF ITS AFFILIATES WARRANT THE ACCURACY OR COMPLETENESS OF THE MATERIALS OR SERVICES ON OR THROUGH THIS WEBSITE. THE MATERIALS AND SERVICES ON OR THROUGH THIS WEBSITE MAY BE OUT OF DATE, AND NEITHER LINEN & MOORE NOR ANY OF ITS AFFILIATES MAKE ANY COMMITMENT OR ASSUMES ANY DUTY TO UPDATE SUCH MATERIALS OR SERVICES. THE FOREGOING EXCLUSIONS OF IMPLIED WARRANTIES DO NOT APPLY TO THE EXTENT PROHIBITED BY LAW. PLEASE REFER TO YOUR LOCAL LAWS FOR ANY SUCH PROHIBITIONS.