Trade Shipping & Returns

Shipping ETA

We deliver products Australia wide and ship to most major International cities. Shipping times within Australia are estimated between 2-7 business days depending on your location. Some exceptions may apply during promotional and busy holiday periods

International shipping is sent via Air mail through Australia Post and are estimated to take between 4-14 business days. (Please note we do not send to PO boxes or locker boxes)

Shipping Costs

Shipping costs will be calculated and sent with invoice.

Free Contactless Pick-up

L&M Home are offering free contactless pick-ups from our store in Fitzroy, Victoria. Please select 'Pick-up' in the checkout section and follow the prompts.

Urgent Order Fee

A rush packing fee of $50.00 (ex GST) will apply to orders requiring immediate dispatch – this will guarantee same day dispatch if the order is paid before midday (AEST) or next day dispatch if paid after midday (AEST).

Please note this will NOT speed up delivery time once the order is with the courier, all wholesale orders are dispatched on the same Startrack Road Express service.

International Customers

Please email info@lmhome.com.au with the products you would like to purchase & your delivery details. We will contact you with a delivery quote which is calculated based on your destination and measurements of your order. Payment can then be arranged via Visa & Mastercard.

Shipping Instructions

Orders are sent via Startrack Express and require a signature upon delivery, unless and Authority To Leave is provided. Specific delivery instructions can be specified in your shopping cart before processing an order (Please note our courier drivers cannot call you prior delivery).

Colour Representation Online

Due to the many variations between computer monitors and mobile devices, we cannot guarantee the products your receive will be they exact colour they appear on your device.

Change Of Mind About A Purchase?

L&M Home are happy to offer an exchange or credit on all full priced items only. Please contact L&M Home within 30 days of receiving your order. We will offer you a 12 month credit note or exchange. Products must be un-used, un-washed and in original packaging.  Products returned due to change of mind must be returned at your own expense. For archive sale items, L&M Home do not an offer exchange, credit or refund on permanent sale items. 

Receive Something Faulty?

Any faulty items, please contact L&M Home immediately. We will offer you a full refund or exchange on faulty goods. With all returns please state your full name, invoice number, reason for your return and whether you would like an exchange or refund. Please feel free to contact L&M Home on (03) 9419 6800 if you have any queries.

Returns

Please fill out the Trade returns form.

L&M Home
PO Box 2941
Fitzroy VIC Australia 3065.