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Trade Returns
Customers who wish to return a product must contact L&M Home or the relevant agent within 30 days of purchase. Credits and refunds only apply if the product is deemed faulty by L&M (images of fault must be supplied) and must be accompanied by or in original packaging, unwashed and unused. Where a replacement is not required a credit note will be issued and is valid for 12 months. Please note: Customers are liable for all items until received by L&M Home HQ or relevant agent. We advise customers to use tracking services supplied by couriers or Australia Post.
Please return items to:
L&M Home
Attention: Trade Returns (insert your order number here)
Level 1, 409 Gore Street, Fitzroy VIC Australia 3065
Please complete the below form. Once submitted, please await contact from our returns team before shipping any items back to us.
Received something faulty?
When considering whether an item is faulty, please keep in mind the hand-made nature of many of our products. In the event where an item is found to be faulty, please contact Head Office immediately. L&M Home will provide a replacement or offer you a credit.