Returns

L&M Home is happy to offer a refund, exchange, or credit note on full-priced items. However, we do not accept returns, exchanges, or credit notes for products purchased from our archive sale. Please note that this exclusion applies only to archive sale items. Full-priced items purchased during a promotional period (eg. Black Friday) are still eligible for return.

Refunds will be processed via the method you placed your original order.

• Items must be returned to L&M HQ within 30 days of receiving your order.
• Products must be un-used, un-washed and in original packaging. Items that are returned in a used or unsellable condition will not be approved for an exchange/refund.
• All cushion returns must be accompanied by the insert which was included in the original purchase (unless exchanging for a cushion of the same size and shape).
• We do not cover the cost of returning an item to L&M Home for change of mind returns. A replacement or refund will be offered if a product is deemed faulty.
• International orders can be returned for an exchange or refund if returned to L&M within 30 days of receiving your order. Returns outside of this period will not be accepted. Products must be un-used, un-washed and in original packaging & you must return the product at your own expense.

Please return items to:

L&M Home
Attention: Retail Returns (insert your order number here)
Level 1, 409 Gore Street, Fitzroy VIC Australia 3065

Please complete the below form. Once submitted, please await contact from our returns team before shipping any items back to us.

Received something faulty?

When considering whether an item is faulty, please keep in mind the hand-made nature of many of our products. In the event where an item is found to be faulty, please contact Head Office immediately. L&M Home will provide a replacement or offer you a full refund.

Level 1, 409 Gore Street, Fitzroy, VIC, 3065
t: 03 9419 6800 | e: info@lmhome.com.au
www.lmhome.com.au